FAQ

QUCKATE LTD – FAQ (Frequently Asked Questions)

Effective Date: September 27, 2025

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to us.

1️⃣ What products does QUCKATE LTD sell?

At QUCKATE LTD, we offer a wide range of high-quality kitchen essentials, including:

  • Kitchen Bins

  • Dish Racks

  • Paper Towel Holders

  • Storage Organizers

Each product is designed to bring both style and functionality to your kitchen.

2️⃣ How long will it take for my order to arrive?

  • UK Orders: Free shipping with delivery within 2-5 business days after dispatch.

  • International Orders: Delivery within 7-15 business days after dispatch.

Note: Shipping times may vary based on location and product availability.

3️⃣ How much does shipping cost?

  • UK Orders: Free shipping on all orders.

  • International Orders: Shipping is £18. Orders over £180 are eligible for free international shipping.

4️⃣ Do you offer returns or exchanges?

Yes! We offer a 30-day free return and exchange policy for all items in original condition. Please refer to our Return & Refund Policy for more details.

5️⃣ How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on our website or through the carrier’s website.

6️⃣ What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Provide us with a photo of the damaged item and packaging, and we will arrange for a replacement or full refund at no extra cost.

7️⃣ How can I contact QUCKATE LTD for support?

You can reach us through the following methods:

8️⃣ Do you offer gift cards?

At the moment, we do not offer gift cards, but we are always working on expanding our offerings. Stay tuned for future updates!

9️⃣ Is QUCKATE LTD environmentally friendly?

We are committed to sustainability. We use eco-friendly packaging for all our products, and we continually strive to reduce our environmental impact.

🔟 Can I change or cancel my order?

Once your order is placed, we start processing it immediately. If you need to change or cancel your order, please contact us as soon as possible at support@quckateltd.shop. If the order has already been dispatched, we will not be able to make any changes, but we will assist you with a return or exchange.